The order is in. The information is missing.
Sales has made a promise that planning has not heard about. The workshop is chasing details while the customer waits for a delivery date. These handovers cost time even though everyone is busy.
YOUR ORDERSARE GROWING.WHY IS THECHAOS GROWING TOO?
WERKT helps growing production and service businesses organise the way they work. So each order moves forward reliably and your team knows what needs to happen next.
For businesses where good work needs to come together.
Production
Assembly
Technical services
Project delivery
Skilled trades
On site
We look at how the work actually happens.
With your team
The people who know the process help shape it.
Into practice
We support the change in your daily operations.
Everyone is doing their best. Work still gets stuck.
Every decision comes back to you.
Responsibilities are documented. But the moment something changes, your team asks the managing director what to do. You become the bottleneck for decisions that other people could be making.
More orders make each day harder.
You are adding people, yet coordination takes more effort. Informal arrangements that used to work are getting lost in the day. Your processes need to grow with the business.
The WERKT approach
A good solution has to work where the work happens.
That is why we start with a real order. We follow its route through your business and speak to the people handling it. This shows us where work gets stuck and what is causing it. Together, we then develop a process your team can use in their daily work.
We look closely before changing anything.
We ask you to show us how you work. We also look at the small workarounds that have become second nature. We suggest a change only once we understand the full picture.
Your team helps develop the solution.
The most useful insights often come from the people dealing with a problem every day. We bring the relevant teams together and establish what information or decision each one needs to keep working.
We test the solution in daily operations.
A new process needs to hold up against real orders. We support its introduction and look at the questions that still arise. Anything that proves impractical is adjusted.
We start where you need us.
Understand the bottleneck
You can feel that something is not working, but cannot yet pinpoint the cause. We examine a specific process and identify where work gets held up.
You receive a clear assessment and a reasoned recommendation for the first change to make.
Discuss an assessmentReshape the process
You know the problem. Now you need an approach the teams involved can rely on. We work with your people to develop the new process.
Together, we define when an order is handed over, which information it needs and who decides on exceptions. We then test that agreement in practice.
Discuss your projectSupport the change
You know where you want to go, but daily demands leave little time to introduce the change properly. We help the people responsible keep it moving.
Regular working sessions establish what is already working and where adjustments are needed. Your managers remain responsible for running the business.
Discuss ongoing supportWhat better working arrangements should change.
When the process is unclear
An order is passed on with important details missing. The next department has to ask questions. Whether work can begin depends on who is available.
When a deadline slips, you start looking for the cause. By then, several people have been working from different assumptions.
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When the handover is agreed
Everyone knows which details must be complete before handover. A designated person checks them and releases the order. Open questions remain visible.
Exceptions have a clear point of contact. The team can make decisions within agreed limits and knows when to ask for input.
What to know before working with us.
We start with a specific problem.
You do not have to change the entire business at once. Together, we identify the process that needs attention first and agree on how to recognise an improvement.
The solution has to fit your people.
New working arrangements help only if people understand and use them. We involve the team early and check whether the agreement holds up under real conditions.
New software is not always the answer.
If nobody knows who can release an order, another tool will not resolve that question. We clarify the process first. Then we can judge what support would be useful.
A closer look at our approach
Turning an everyday problem into a clear task.
Example: Order handover
Everyone has the order. Nobody has the same version.
Sales is working from the latest customer email. Planning is using an older quote. The workshop cannot tell which specification was agreed. One question leads to another.
We would first establish who records the agreed order details and when changes are confirmed. This provides the basis for a shared handover in which the next department can access complete information.
Example: Decisions
A small exception brings the whole order to a halt.
A component is unavailable. The team knows a suitable alternative but cannot approve it. The manager responsible is with a customer. Work has to wait.
Together, we would define which exceptions the team can decide on. Anything beyond those limits needs an available deputy and enough information to reach a prompt decision.
Example: Onboarding
New colleagues keep asking the same questions.
Much of the work runs smoothly because experienced colleagues know who to call. New employees do not yet know those routes. They have to interrupt others to find out what to do next.
We would map the recurring questions to the work itself. With the team, we would develop concise guidance that helps at the point of need, then check with new colleagues whether it enables them to move forward.
Example 1 of 3
Your business has more to give. Let us build the right processes.
Our first conversation focuses on where your work is getting stuck. We listen and discuss whether and how we could support you.
Discuss your operations